CRM Solutions - Microsoft Dynamics CRM

CRM Solutions - Microsoft Dynamics CRM

You've worked hard to build a vision for your company, and now you can realize that vision with the Microsoft Dynamics system.

Microsoft Dynamics is a business management solution that automates and simplifies financial processes, customer relationships, and supply chain systems, enabling you to achieve business success.

Since 1983, Microsoft Dynamics has been offering functionality, performance, and user-friendliness that powers various companies worldwide. Its comprehensive functionality allows for easier customization and integration with independent software vendor (ISV) solutions, other business applications, and Microsoft® technology already in use within your organization. Our global network of Microsoft partners ensures a deep understanding of local specifics, industry knowledge, and technical expertise to deliver the best solution tailored to your unique business needs. Microsoft Dynamics NAV is designed to simplify and streamline business processes throughout your organization, providing better control, increased profit margins, and fostering profitable growth.

Today, more than 300,000 customers use Microsoft Dynamics solutions localized for 42 countries to drive business success and stay ahead of the competition.

Who Benefits from CRM?

Given the market situation, all companies that are aware of the importance of the following aspects are deciding to implement CRM systems:

Building long-term customer relationships.

Increasing customer spending and their share of the "wallet" with detailed, planned cross-selling of products/services.

Measuring the effectiveness of sales and marketing activities.

Understanding the value of individual customers, and more.

Better Control

Having better control means having insight into the success of your business – being confident that your system will drive decision-making processes and enable your employees to be proactive and more productive. With Microsoft Dynamics, you can rely on the right people in your company or institution to make the right decisions. It gives you the necessary insight to view the success of your business from all angles, from human resources to inventory and equipment.

Streamline Financial Management: The intuitive, role-tailored interface offers a personalized approach to information and tasks relevant to your role, including key financial processes. Instant access to necessary data allows you to react quickly and efficiently.

Gain Clear Insight into Your Finances: Increase financial transparency with integrated systems, shared data, and deep analysis capabilities that provide visibility into your transactions and audits.

Enable Self-service Reporting and Real-time Business Intelligence: Help your employees make quick, quality decisions using advanced business intelligence tools to significantly reduce ad-hoc requests to the IT department for reports and other information.

Increased Margins

Cash is king, and making quick and quality decisions will have a direct impact on your bottom line. With Microsoft Dynamics, you can make smart decisions and automate key business processes across your organization, from purchasing and inventory management to customer credit and payment terms, to reduce costs and turn margins into cash flow.

Recognize and Target Your Best Customers to Create New Sales Opportunities: Use predictive analytics to identify sales opportunities with your best customers and focus on the most profitable products through product information analysis using Treemap analysis.

Provide Superior Customer Service by Efficiently Managing Service Orders: Easily create service orders based on customer requests or post-sales issues, and then easily record orders to maintain accurate records and manage profitability.

Gain Customer Loyalty Through Pricing and Discounts: Set a series of sales prices and conditions for discounts that can be automatically applied to individual orders, and set prices and discounts in local and foreign currencies.

Simplified Operations, Flexibility, and Business Value Creation

The Microsoft Dynamics system is designed to increase productivity for your employees and extend the life of your systems. Moreover, it easily adapts to the growth of your company and provides the necessary business insight to enable quick responses to ongoing changes in the business world.

Easy to Learn and Use

When it comes to the Microsoft Dynamics system, simplicity is its most important feature. It can be easily learned because it works similarly to other familiar Microsoft technologies (e.g., Microsoft Office) and is compatible with them. Additionally, the Microsoft Dynamics system adapts to your work style, making it easier for you and your employees to make good decisions and get more done. Simplicity permeates every aspect of your interaction with the system – from initial purchase and implementation to regular maintenance and upgrades.

Flexibility in Response to Ongoing Changes

Today's business environment is changing faster than ever. To maintain an edge, you need a business management solution that can respond to growing demands. Microsoft Dynamics offers flexibility in accommodating new business processes and rapidly expanding features, making it easier to enter new markets, explore new opportunities, or reallocate existing investments. Furthermore, many Microsoft partners offer cloud hosting for Microsoft Dynamics, allowing you to expand or shrink your business based on changing business conditions.

Creates Value for Your Business

Microsoft Dynamics creates value for your business in three important ways. First, you can increase your return on investment (ROI) by increasing productivity and creating new ways to control costs, thus increasing profitability. Second, Microsoft Dynamics offers interoperability with other technologies you already use in your company or organization, reducing the total cost of ownership (TCO). Finally, you can maximize your technology investment by performing tasks faster at a lower cost, especially if you don't want or need a large IT infrastructure.

Whether you choose a local or hosted implementation, Microsoft offers ten years of support for each major release, including investments in research and development, so you can confidently expand your business, knowing your business management solution is keeping pace with your ambitions.