Computer Repair / Service and Cleaning - From A to Z!

Computer Repair / Service and Cleaning - From A to Z! Regular servicing and cleaning of computers significantly extend the computer's lifespan and reduce the likelihood of sudden failures and costs.

One of the services provided by the IDE3 company is the servicing and cleaning of laptops and desktop computers. Each employee has precisely defined work instructions in the form of an internal policy that has been created through years of experience in dealing with clients. This way of working and organizing allows every employee to have a detailed overview of the previous procedures performed on each computer that has been serviced. For each incoming computer, a separate incident is created in the CRM, making it easy to access information about the repairs carried out in case of complaints or further work.

After receiving the computer from the user who describes their perception of the problem (it doesn't always have to be accurate!), a new incident is created in the CRM with a detailed description of the reported issue.

The first phase of computer repair, regardless of the type of fault, involves a detailed diagnostic of the computer. Using special tools, programs, and experience, the physical components (hard drive, memory, optical device, etc.), temperatures of individual components, buzzing and hardware operation are tested, providing a more detailed insight into the computer's performance.

After a detailed diagnostic, numerous pieces of information are obtained to suggest upgrade and repair options to the user, along with cost estimates and recommendations for further actions. As a company, we care deeply about our customers and never perform any repairs without prior approval and consent from the user, who is always offered the best value option (the best for the least money).

Once the user learns the cost of the work and potential installation of new components, which we have in stock, an approximate completion time is provided, after which they decide whether they want to proceed with the computer repair or not. Before the actual work begins, and after verifying the disk's integrity, all data from physical media (disk) is stored for the next month in case of unforeseen difficulties.

Cleaning computers from viruses, malware, spyware, and other malicious programs is part of the daily job description of IDE3 company employees. Using tools from the most renowned manufacturers in the market, we offer the highest level of data protection on personal computers.

Upon completion of all necessary and agreed-upon work, a detailed inspection of the computer and the functionality of everything done is performed to avoid any errors during operation. Once everything is tested and we are confident that everything agreed upon with the client is working perfectly, the client is called, and the work is billed as previously agreed!