IT Support for Businesses and Trades

IT Support for Businesses and Trades

Do you need a reliable company that will reduce your costs, speed up and handle IT processes, and take care of all the complex "hi-tech" matters, leaving you free to focus on and manage your business without worries?

Using IDE3 IT Support services is like having your own professional IT department ready to assist you anytime you need it, without the additional costs required for maintenance, training, and further development of that department.

What can we do for you?

We specialize in providing top-notch IT support to small and medium-sized businesses, taking care of all your computer-related concerns and everything that communicates with them or runs on them.

In short, IDE3 IT Support offers an entirely new type of computer service for small and medium-sized companies, with support at all levels and solutions for any IT requirement or issue.

For more information about our services and solutions, please check the details on our website under IT Services.

Our IT support includes:

Hardware and software - we offer a wide range of knowledge and services for all areas related to computers. Whenever you have hardware or software-related issues, IDE3 IT Support finds the cause and solution to your problem.

Monitoring and management / proactive maintenance - using sophisticated technology, we proactively monitor and manage every part of your ICT infrastructure entrusted to us. In most cases, we detect potential problems and resolve them even before you contact us, saving you money and time. We perform regular inspections and maintain your computers even when they are functioning correctly, acting preventively to avoid future issues. We follow the motto: "Prevention is better than cure."

Emergency remote access (REMOTE) - we resolve over 80% of problems by connecting to your computer via the Internet from our office, offering you a fast and efficient service that is 100% secure. This means that we solve most problems immediately, turning our response time into problem-solving time.

On-site support upon request - if you require it or if the problem cannot be resolved via the Internet, we will come to your location within a few hours of your call.

No call center and waiting - you always have direct access to the director or any of our technicians or system engineers who know how to solve your problem - quickly and efficiently!

We sign a confidentiality and data protection agreement with all our clients.

We adapt and listen to our client's requirements to try to implement the best solution accordingly.

Contact us to sign up for our support service or to discuss your computer support needs.

And that's not all!

We continuously learn and implement new services and technologies to improve our service and provide you with even better computer support.

Contact us today and never be helpless when it comes to computer problems again!