Options for IT System Support and Maintenance for Businesses and Trades

Options for IT System Support and Maintenance for Businesses and Trades

For every client, we offer a specialized (custom) solution that includes proactive or reactive support.

Our business customer support service is available on a one-time basis (per individual issue - "on-call") or through a subscription to our support service (monthly flat rate or a leased number of working hours). Subscribing to our service allows you to focus on your business without worries, while we take responsibility and care for the seamless operation of your IT system.

PROBLEM SOLVING UPON REPORTING (reactive support)

Ideal solution for micro-businesses or those who do not have frequent IT support needs.

We can also provide immediate assistance if your current IT department is overwhelmed with user demands or unavailable.

PREPAID SUPPORT (leasing a specified number of working hours)

A solution designed for the majority of small and medium-sized businesses.

The option to lease 10, 20, or 40 working hours at a lower price (savings of up to 30%!!!) that can be used for all services and support during business hours within a period of 6 months.

Additionally, you receive free phone and email support for minor issues and inquiries.

We guarantee a response to resolve urgent issues within 4 hours (SLA).

We also offer a 10% discount on all other additional work.

We also provide a 10% discount on on-site visits.

PROACTIVE SUPPORT AND MAINTENANCE

A comprehensive solution where we take full care of your system or just a part of it.

Most often intended for businesses that need monthly monitoring and updating of services (servers, applications, data archiving and backup systems, websites, computers).

We approach this individually - according to the client's needs, we offer the best maintenance option.