What Does IT Support (Information Technology Support) Mean, and What Is Included in IT System Maintenance?

What Does IT Support (Information Technology Support) Mean, and What Is Included in IT System Maintenance?

IT support involves performing all information technology activities related to the operation of a business entity or private user.

IT support frees you from all concerns related to computers and everything that communicates with them, runs on them, and connects to them. It allows you to focus more on performing your primary business tasks using advanced modern technologies without the need to understand or know anything about them. Your only desire is for everything to work perfectly in the service of your business, and the task of IT support is to make all of this possible.

What Jobs Are Included in IT Support

The IDE3 team consists of highly specialized IT experts who possess recognized industry certifications and years of experience. The range of tasks we handle is quite diverse and covers all aspects of IT support that a user may request. Our IT support includes the following tasks:

Hardware and Software - We offer consulting, implementation, and maintenance services for hardware and software components (computers, computer networks, servers, network equipment, security solutions, etc.).

IT Infrastructure Monitoring/Proactive Maintenance - Using sophisticated technology, we proactively monitor and manage every part of the ICT infrastructure entrusted to us. In most cases, we detect possible issues and resolve them even before you contact us, saving you money and time. We perform regular checks and maintain your computers even when they are functioning correctly, acting preventively to avoid future operational problems.

Office and Location Security/Data Protection - By creating backups of your data and programs or your entire business system, we facilitate their easy recovery in case of unwanted situations. By implementing firewalls and antivirus solutions, we protect your offices and locations from computer viruses, unwanted emails, and other malicious software.

Online Solutions - Website development based on your suggestions and requirements, with expert analysis and advice from the IDE3 team, is one of our services. After creating a website, we offer hosting and maintenance services with special benefits. We continuously monitor the development of new cloud services and study their advantages and disadvantages to provide clients with the best solutions.

Smart Solutions - You can envision the direction in which your business will develop, and we will offer you the best possible solution.

Some of our solutions:

Print management

ERP business system

CRM system

Fax and print system

Who Needs IT Support

Your business has no connection to IT, but you want to use information technology to improve your operations without bothering with how to implement and set everything up for work? If you identified with the previous sentence, then your business needs IT support so that you can focus entirely on your primary operations and leave all IT activities to IT professionals.

Hiring your own IT staff and allocating money and time for their education and salaries is often a more expensive option with a poorer business outcome. Define your priorities, set your requirements, and allow the IDE3 team to propose and implement the best solution for you. IT is our business and passion, combining the pleasant with the useful at the same time.